By Fayez alqahtani
Computer Supported Collaboration Work (CSCW) has been used to enhance the collaboration effort in organisations. However, CSCW use is bounded by the organisational border and support a centralised collaboration fashion. Consequently, collaboration become in one direction from top of the organisation to the bottom; and this yield in poor knowledge sharing. On the other hand, the emerging internet technology (web 2.0) started to be used in the organisational context and grant for decentralised dynamic collaboration.
There is a numerous number of groupware applications have been developed to support collaboration, yet they are not completely successful for several responses. First, they provide organization centred collaboration which is one direction interactions channel for enterprise information instead of sharing knowledge tools on a peer to peer level. Secondly, Groupware tools have been designed for tree organizations, whereas the tendency is organizations need to become dynamic. Not only that but also, there are difficulties finding relevant information, lack of coherent design and structure. On the other side web 2.0 is social software technology on the internet that permit bidirectional communication between individuals which allow peer to peer level collaboration.It has been stated that there are four main features that characterize Web 2.0: Decentralization, Openness (free licenses on content, promotes collaboration) Dynamic applications development and User orientation. These features has taken CSCW one further step to enhance the collaboration work in organisations and emerge what we could called CSCW 2.0
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This makes good sense. The web 2.0 technologies are far ahead of the typical in-house systems. But my next thought was, ‘what if you don’t want the world to see your internal communication about why your widgets aren’t working?’ But there are ways to create private spaces on the Internet, ie., private membership wikis, any web site can be set up with ‘members only’ access areas, etc. I’m guessing ‘CSCW’ must be a term of art amongst the computer tech crowd, but I agree with your point.
Hi Beth Smith,
Thanks a lot for your great comments. As you said we might need to keep our conversation, private, within our organisation via having access control on the web based system or having the web 2.0 technologies on our corporate intranet. In this cast we still can get benefit from the openness and collaborative nature of web 2.0 because as you know organisations (in particular medium & large size) are small world. From these organisations we could obtain the collective intelligence and the wisdom of the crowed to become more creative and innovative.
Thanks again for your comment and your welcomed visit to my blog
Fayez